Shipping
Your order will be processed and fulfilled; shipping times do not begin until the carrier receives the package from our facilities. During special sales and promotions there may be a delay in processing and fulfillment due to high order volume. You will get an email confirmation during processing with an order number. A sperate email will be sent with your tracking number after your shipping label has been created. Receiving the tracking number does not mean the order has been shipped out.
Yes, an invoice will be included in the confirmation email that we send out to you after your purchase has been confirmed.
All shipping is FAST and FREE for purchases over $250 (excluding ballistic protection, rifle bags, and other promos/bundles). A weight based fee will be applied to all orders under $250.
All orders are processed within 1-2 days (except body armor/ballistic protection due to lead times for production). During seasonal sales or other promotions, the processing time may be extended to keep up with high demand.
Returns, Warranty, and Exchanges
All products** can be returned/exchanged on or before 60 days from purchase date for a refund as part of our 100% satisfaction guarantee. No restocking fees*** (excluding body armor), and no questions asked; if you don’t like the product then you can simply return it for a refund within 60 days.
We do not cover shipping costs on returns or exchanges for products that did not fit need.
**The exception to this is body armor. Armor (i.e. plates) must be returned within a week of receiving it. Once body armor is purchased it may not be returned after 7 calendar days from receiving the product. This is to ensure the integrity of our armor was not compromised as it is meant to save lives.
***The return of body armor is subject to a 15% restocking fee due to inspections and QC testing upon our receipt of the return.
Body Armor warrantied for life. If you’re shot while wearing the plate carrier and trauma pad, we will replace the plate carrier, plates, and trauma pad free of charge. (POLICE REPORT REQUIRED)
Payments
We accept all major credit cards, PayPal, Apple Pay, and Google Pay.